Written by: Sean Winick
BetterPack Shop Service Program at 3G Packaging
At 3G Packaging, we have been fortunate to build a strong relationship with Better Packages Inc. (a wholly owned subsidiary of Intertape Polymer Group (IPG)). They are committed to help you reach your business goals, just as we are committed to keeping your BetterPack equipment up and running.
What Do We Service?
We are the BetterPack experts. Our technicians service BetterPack’s full product line… anything and everything from all models in manual water-activated tape dispensers, electric water-activated tape dispensers, electronic pressure sensitive tape dispensers and inkjet systems.
This sets us apart from others, being a master distributor and a top-servicing outlet for BetterPack.
How To Get Your Unit Serviced
In order to receive service on your BetterPack equipment you simply have to submit a request by providing a purchase order; we (3G) will in turn provide an RA document for the equipment requiring service. As the customer, you are responsible for freight expenses to and from 3G head office. Once your equipment is received, we will endeavor to provide an estimate for repair within 72 hours.
An hourly shop rate of $75.00/hour will apply to units being services. The minimum charge for a repair estimate is $50.00. A minimum charge for repair is $75.00. While your equipment is in the estimate or repair process, a loaner machine can be provided – subject to availability.
If you have any other questions about BetterPack or service, please contact us.